Privacy Policy

f7max is committed to protecting your personal data. This Policy explains what we collect, why we collect it, how we use it, and the rights you hold over your information.

Our Privacy Commitments

Six principles that guide how f7max handles your personal information.

Data Security

Your personal data is stored on secured servers protected by 256-bit SSL encryption, firewalls, and access controls that limit exposure to authorised personnel only.

Purpose Limitation

f7max collects only the data necessary to operate your account, process payments, comply with regulations, and improve your gaming experience — nothing more.

Transparency

We tell you exactly what data we collect, why we collect it, and who it may be shared with. No hidden data practices, no surprise third-party sharing without your knowledge.

Your Control

You have the right to access, correct, and request deletion of your personal data held by f7max at any time, subject to regulatory retention requirements.

No Data Sales

f7max does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the f7max ecosystem.

Regulatory Compliance

f7max complies with applicable Philippine data protection and gaming regulations in all data processing activities, including our KYC and AML obligations.

Last updated: 1 January 2026

Table of Contents

§1 Introduction

This Privacy Policy ("Policy") describes how f7max ("f7max," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "Member," or "User") who access or use the f7max online gaming platform available at f7max.cam ("Platform").

f7max recognises that the privacy and security of your personal information are fundamental to the trust you place in us. We are committed to handling your data responsibly, lawfully, and in full transparency. This Policy applies to all personal data processed in connection with your registration, use of games and services, payment transactions, and communications with f7max.

By accessing the f7max Platform, creating a member account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy, which are incorporated by reference.

Notice: If you do not agree with this Policy, please discontinue use of the f7max Platform immediately. Continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms.

§2 Definitions

The following terms carry the meanings set out below throughout this Policy:

Term Meaning
Personal Data Any information that relates to an identified or identifiable natural person, including name, email address, phone number, financial information, device identifiers, and behavioural data.
Processing Any operation performed on personal data, including collection, storage, use, transmission, disclosure, or deletion.
Data Controller The entity that determines the purposes and means of processing personal data — in this case, f7max.
Data Processor A third party that processes personal data on behalf of f7max, such as a payment gateway provider or KYC verification service.
KYC Know Your Customer — the regulatory process by which f7max verifies the identity and eligibility of its members.
Cookies Small data files placed on your device when you visit the Platform, used to remember your preferences and support analytics.

§3 Data Controller

f7max acts as the data controller in respect of the personal data of its members processed through the Platform. As data controller, f7max determines the purposes for which your personal data is collected and the manner in which it is processed, stored, and protected. Third-party service providers engaged by f7max to perform specific functions — such as payment processing, identity verification, or fraud detection — act as data processors operating under data processing agreements that require them to handle your data in accordance with this Policy and applicable data protection laws.

f7max operates the Platform in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, together with any applicable guidelines issued by the National Privacy Commission of the Philippines.

§4 Data We Collect

f7max collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:

4.1 Identity and Registration Data

  • Full legal name;
  • Date of birth and age verification documentation;
  • Username and account credentials;
  • Government-issued identification documents (for KYC purposes).

4.2 Contact Data

  • Email address;
  • Mobile phone number;
  • Residential address.

4.3 Financial Data

  • Payment method details (GCash account, PayMaya account, bank account number, or card details);
  • Deposit and withdrawal transaction records;
  • Account balance and betting history.

4.4 Technical and Usage Data

  • IP address and geolocation data;
  • Device type, operating system, and browser;
  • Session duration, pages visited, and navigation patterns;
  • Game play history and wagering behaviour.

4.5 Communications Data

  • Records of customer support interactions, including live chat transcripts and email correspondence;
  • Survey responses and voluntary feedback submitted by you.

§5 How We Collect Your Data

f7max collects personal data through the following means:

  • Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions;
  • Automatically — through cookies, web beacons, and server logs as you navigate and interact with the Platform;
  • From third parties — from identity verification agencies, payment processors, fraud detection services, and regulatory databases where we are required or permitted to do so for compliance purposes.

f7max does not knowingly collect personal data from individuals under the age of 21. Where we discover or suspect that personal data has been submitted by a person under 21 years of age, we will delete that data and close the associated account without delay. See Section 13 of this Policy for our full policy on minors.

§6 How We Use Your Personal Data

f7max uses the personal data we collect for the following purposes:

Purpose Description
Account management Creating, maintaining, and administering your f7max member account, including authentication, password management, and account preferences.
Service delivery Providing access to f7max games, processing deposits and withdrawals, and delivering promotions and bonuses applicable to your account.
KYC & AML compliance Verifying your identity, confirming your eligibility to participate in gaming, and meeting our anti-money laundering obligations under applicable Philippine law.
Fraud prevention Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and abuse of the Platform.
Customer support Responding to your enquiries, resolving disputes, and maintaining records of communications for quality assurance purposes.
Responsible gaming Monitoring gaming behaviour to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
Platform improvement Analysing usage patterns and feedback to improve the f7max Platform, optimise game offerings, and enhance the user experience.
Marketing communications Sending you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so.
Legal compliance Meeting our obligations under applicable laws and regulations, responding to lawful requests from regulatory authorities, and enforcing our Terms and Conditions.

§7 Legal Basis for Processing

f7max processes your personal data on one or more of the following legal bases, in accordance with the Data Privacy Act of 2012 and its Implementing Rules:

  • Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration, including account management and payment processing;
  • Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming licensing requirements;
  • Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights;
  • Consent: Processing based on your explicit consent, including direct marketing communications where required. You may withdraw consent at any time without affecting the lawfulness of prior processing.

§8 Data Sharing and Disclosure

8.1 Service Providers

f7max engages trusted third-party service providers to support the operation of the Platform. These providers act as data processors and are contractually required to process your personal data only for the specific purposes authorised by f7max and in compliance with applicable data protection laws. Categories of service providers include:

  • Payment processors and e-wallet providers (including GCash and PayMaya integrations);
  • Identity verification and KYC service providers;
  • Fraud detection and cybersecurity vendors;
  • Cloud hosting and data storage providers;
  • Customer support platform providers;
  • Analytics and platform performance monitoring services.

8.2 Regulatory and Legal Authorities

f7max may disclose your personal data to Philippine government agencies, regulatory authorities, law enforcement bodies, or courts where required to do so by law, by court order, or in connection with investigations into financial crime, fraud, or violations of applicable gaming regulations. In such cases, f7max will disclose only the minimum data necessary to satisfy the lawful request.

8.3 No Sale of Personal Data

f7max does not sell, rent, license, or otherwise transfer your personal data to third parties for their own commercial purposes. Any sharing of personal data is limited to the purposes described in this Policy and is conducted under appropriate data protection safeguards.

§9 Data Retention

f7max retains your personal data for as long as necessary to fulfil the purposes set out in this Policy and to comply with our legal and regulatory obligations. The following general retention guidelines apply:

  • Account and identity data is retained for the duration of your membership and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
  • Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
  • KYC documentation is retained for a minimum of five (5) years following the end of the business relationship;
  • Customer support communications are retained for up to three (3) years from the date of the interaction;
  • Technical and usage data generated by cookies and analytics tools is retained for up to two (2) years from collection.

When personal data is no longer required for any lawful purpose, f7max will securely delete or anonymise it in accordance with our data disposal procedures.

Note: Where you exercise your right to erasure, f7max may retain a minimum set of data sufficient to record that an erasure request was received and actioned, and to demonstrate compliance with applicable legal obligations.

§10 Data Security

f7max implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • Transport Layer Security (TLS) / SSL encryption for all data transmitted between your device and our servers;
  • Encryption of sensitive data at rest, including financial records and identity documents;
  • Role-based access controls limiting access to personal data to authorised f7max personnel who require it for their specific job functions;
  • Regular security audits, vulnerability assessments, and penetration testing;
  • Two-factor authentication options for member accounts;
  • Intrusion detection systems and continuous network monitoring.

While f7max takes all reasonable precautions to protect your personal data, no transmission of data over the internet or electronic storage method can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect any unauthorised use of your f7max account, please contact our support team immediately.

§11 Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit the f7max Platform. They allow the Platform to recognise your device, remember your preferences, maintain your session, and gather analytical data about how the Platform is used.

11.2 Types of Cookies Used

  • Essential cookies: Required for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without significantly impairing your ability to use the Platform;
  • Functional cookies: Used to remember your preferences such as language settings and display options;
  • Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform, helping f7max improve user experience and game performance;
  • Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and abusive behaviour on the Platform.

11.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from logging in to or using certain features of the f7max Platform. f7max does not use third-party advertising or retargeting cookies.

§12 Your Data Rights

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in respect of the personal data f7max holds about you:

  • Right of Access: You may request a copy of the personal data f7max holds about you and information about how it is being used;
  • Right to Rectification: You may request correction of inaccurate or incomplete personal data. You may update basic account information directly through your account settings;
  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
  • Right to Object: You may object to processing of your personal data based on legitimate interests, including the sending of direct marketing communications;
  • Right to Data Portability: You may request a copy of personal data you have provided to f7max in a commonly used, machine-readable format;
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the f7max Data Privacy team through our 24/7 live chat or via the support email address displayed in the footer of this page. f7max will respond to all valid data subject requests within thirty (30) calendar days of receipt, unless an extension is required due to complexity or volume of requests.

Please note that certain rights are subject to limitations where processing is required to comply with legal obligations — for example, we cannot delete transaction records that we are required by law to retain for AML compliance purposes. f7max will explain any such limitations clearly when responding to your request.

§13 Minors and Age Restriction

The f7max Platform is strictly intended for individuals who are twenty-one (21) years of age or older. f7max does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the f7max account registration process, and members are required to provide documentary proof of age upon request.

If f7max discovers or has reason to believe that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, delete all related personal data, and — where applicable — report the matter to relevant regulatory authorities. Any deposits associated with an underage account will be handled in accordance with our Terms and Conditions and applicable Philippine gaming regulations.

Parents and guardians who believe a minor may have accessed or registered on the f7max Platform should contact our support team immediately so that appropriate action can be taken without delay.

§14 Amendments to This Policy

f7max reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and notify registered members via email or in-platform notification where the changes are significant.

We encourage you to review this Policy periodically to stay informed about how f7max protects your personal data. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

§15 Contact & Data Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how f7max handles your personal data, please contact us through one of the following channels:

  • Live Chat: Available 24/7 through the f7max Platform — the fastest way to reach our Data Privacy team;
  • Email: Contact address displayed in the footer of this page — please mark your subject line "Data Privacy Request" for priority handling.

f7max aims to acknowledge all data privacy enquiries within forty-eight (48) hours and to provide a full response within thirty (30) calendar days. Our support team operates in English and is familiar with the local context of Filipino players — whether you're reaching out from Makati, Cebu City, or anywhere else in the Philippines, we're committed to handling your data privacy concerns with care and professionalism.

Where you are not satisfied with our response to a data privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph (external link — please access directly through your own browser).

Your Data Is Safe at f7max

You've seen exactly how f7max protects your personal information. Now get back to the games — fair, secure, and built for Filipino players like you.

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